TROUBLESHOOTING

Purchase Orders → PO Register

Quick checks

  1. Confirm your License Key is active and includes this product.
  2. Use supported digital source files and keep originals unchanged.
  3. Try a bundled sample file to confirm the workflow.
  4. If a scanned/image-only PDF cannot be extracted, OCR support may be required.
  5. If the problem continues, contact Support and include the product name and error message — not confidential source-document contents.